Public events statewide will share updates on DHSS State Service Reimagined initiative
NEW CASTLE, DE:
The Delaware Department of Health and Social Services (DHSS) will host a series of in-person town hall events to discuss ways to improve Delaware’s State Service Centers. The four events will take place in July across the state and will highlight the steps DHSS is taking to transform how they serve Delawareans and receive community feedback.
As part of its strategic plan to make access to services easier for Delawareans across the state, DHSS launched the State Service Reimagined project in 2022 to research, create, and implement improvements on how services are delivered within the agency’s State Service Centers. This effort is part of Governor Carney’s Family Services Cabinet Council (FSCC).
“We are committed to building a better experience for Delawareans who access our services,” said Daniel Walker, DHSS Deputy Cabinet Secretary. “In order to deliver quality services and improve our State Service Centers, it was necessary to involve our community and service users. Without their input, this project would have failed to deliver on our promise to reform the way we provide critical services.”
The Town Halls events will take place on the following dates:
July 13, 2023, 6:00 p.m., Dover Public Library, 35 Loockerman Plaza, Dover
July 15, 2023,1:30 p.m., Route 9 Library & Innovation Center, 3022 New Castle Ave., New Castle
July 18, 2023, 6:00 p.m., Georgetown Public Library, 123 West Pine St., Georgetown
July 26, 2023, 6:00 p.m., Wilmington Public Library, 10 E. 10th St., Wilmington
These events are open to the public and registration is encouraged for planning purposes. To register, visit http://bit.ly/dhsstownhall.
The Dover Town Hall scheduled for July 13 will also be streamed live on Facebook @delawaredhss and at de.gov/live. Spanish translation and ASL interpreter services will also be available at each event. Each town hall will also include a resource fair in which representatives from DHSS will be on hand to assist individuals who have questions related to their benefits or who are seeking assistance.
To enhance services from the perspective of the clients, DHSS hosted community engagement sessions throughout Fall 2022. Sessions were held in locations across the state and included focus groups and interviews.
“Our 15 State Service Centers serve thousands of people every week, and are a critical resource to Delaware,” said Renee Beaman, Division of State Service Centers. “The findings of this initiative give us an actionable path forward, keeping our service users in mind every step of the way.”
For more information about the State Service Reimagined project, visit de.gov/community. Those with specific questions should email stateservicecommunity@delaware.gov.
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Delaware Health and Social Services is committed to improving the quality of the lives of Delaware’s citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations.